Client Servicing Executive

About the Role

We're looking for someone who can own client relationships and project delivery without constant oversight. You'll be the bridge between clients and our design/dev team—translating asks into actionable briefs, managing timelines, and ensuring work ships on time and on point.

Key Responsibilities

• Own day-to-day client communication and relationship management
• Translate client briefs into clear internal briefs for design and dev
• Manage project timelines, deliverables, and feedback loops
• Coordinate between teams to keep projects moving
• Flag risks early, solve problems before they escalate
• Present work to clients, handle feedback, and push back when needed
• Keep documentation, timelines, and status updates clean and current

Required Skills & Qualifications

• 2-4 years in client servicing, account management, or project delivery—preferably agency side
• Strong written and verbal communication
• Organised—comfortable juggling multiple projects without dropping balls
• Can handle difficult conversations with clients professionally
• Understands design/development basics enough to have sensible conversations with teams

Bonus Points

• Experience with project management tools (Notion, Asana, Trello, etc.)